Privacy policy

Who we are

This statement is intended to inform you about the processing of your personal data and the use of cookies on the Wymefa.nl website. This website belongs to Wymefa BV, Bijsterhuizen 2113, 6604LE Wijchen, +31(0)-24 64 123 01, registered with the Chamber of Commerce under number 10147098.

Collection and use of personal data

If you are a (potential) customer of ours, we will use your data to communicate with you about our products, to deliver order(s) and to communicate with you smoothly and efficiently about your order(s), to handle any repairs, returns and complaints, to facilitate shopping in our web shop for you and to send newsletters to you.
We would like to draw your attention to the fact that we will collect and use the personal data you provide to us because this is necessary in the run-up to the conclusion of an agreement, in order to actually conclude an agreement with you and carry it out. We will explain this a little further below.

If you are a (potential) customer of ours, we will use your data to communicate with you about our products, to deliver order(s) and to communicate with you smoothly and efficiently about your order(s), to handle any repairs, returns and complaints, to facilitate shopping in our web shop for you and to send newsletters to you.

Creating an account

To make purchases via our online shop, you can create an account by registering. When registering, we ask you to fill in some personal details (name and address). You can also enter a (standard) billing and delivery address. This will enable you to move through the checkout faster, view your order history and make changes to your personal details and to your delivery and invoice address easily. We store your personal data via your chosen username and password. As a result, you do not have to re-enter this data every time. We process your personal data within the scope of a personal account only with your consent. If your account has been inactive for one year, we will delete your account.

Contact form and e-mail correspondence

On the website, you further have the option to fill in a contact form. You can also send us an e-mail at the e-mail address listed on the website or otherwise known to you. In both situations, the data you send will be kept for as long as is necessary to correctly and completely process your question or request.

Advertising mailings

If you have given us your consent, we will keep and use the personal data you provide to personally inform you about our existing and new products by e-mail in the future, and possibly make you an offer for these. We send these newsletters on a monthly basis. Every time we send you an advertising mailing, you have the option to let us know that you no longer wish to receive it. To do so, see the unsubscribe link at the bottom of each mailing.

Not obliged to provide data

You are not obliged to provide us with your personal data. However, if you do not or not sufficiently provide us with personal data, we may not be able to perform the aforementioned activities or provide you with a good service.

Retention period

We retain customer personal data for a period of seven years after the end of the financial year in which the agreement with you was fully executed. The seven-year period corresponds to the period during which we are obliged to keep our records for the Tax Authorities. At the end of this period, we will delete your personal data.

Disclosure to third parties

Delivery service

In connection with the performance of any agreement with you, we may need to provide your personal data to the transport company to whom we provide your name and address details so that the product can actually be delivered to you. We have a legitimate interest in this transfer, namely the interest to outsource certain work to third parties.

Server provider, Microsoft Office

Furthermore, we use external server space for the storage of (parts of) our sales administration and our customer database, which includes your personal data. Your personal data are provided to our server space provider for this reason. Furthermore, we use Microsoft Office and its storage facilities for e-mails and other files.

Your rights

You have the right to ask us to access your own personal data. If there is reason to do so, you can also ask us to supplement your personal data or amend inaccuracies. In addition, you have the right to ask us to delete your personal data or restrict the use of your personal data. You can also object to our collection and use of your data or lodge a complaint with the Personal Data Authority. Finally, you can ask us to obtain your personal data or transfer it to another person. To exercise your rights, please contact: Wymefa BV, Bijsterhuizen 2113, 6604LE Wijchen, +31(0)-24 64 123 01. You can also contact us with questions or for more information about the collection and use of your personal data.

COOKIES

We use cookies on this website. A cookie is a small text file sent with pages from this website and stored by your browser on your computer's hard drive. The information stored in it can be sent back to our servers.

Functional cookies

First of all, we use functional cookies. These are cookies that are necessary for our web shop to work properly. We use these cookies to remember the contents of the shopping basket and the information and options you have entered. Your consent is not required for the placement of these cookies.

Analytical cookies

We also use cookies provided by Google Analytics. We use Google Analytics to receive statistics that give us information about how visitors use our website. By using these cookies, personal data is processed (data related to the device you use or your browser, IP address and on-site activities). This processing takes place based on our legitimate interest in understanding the use of our site in order to improve our online marketing.

The information collected by the cookies ends up on Google servers in the United States. Google has a Privacy Shield certificate, so there is an appropriate level of protection for the processing of your personal data.

We have set Google Analytics cookies to retain data for a period of two months. After that period, the data is automatically deleted. We can then also no longer read this data.

We have set up the Google Analytics service in a privacy-friendly manner according to the manual prepared by the Personal Data Authority for this purpose. These settings mean that we have concluded a processing agreement with Google, the last three digits of IP addresses are masked, we have turned off the 'data sharing' setting with Google, and we also do not use other Google services in combination with the Google Analytics cookies. By setting Analytics cookies in a privacy-friendly manner, placement does not require your consent.

If you prefer to block the Analytics script altogether, you can download an opt-out plug-in for Google Analytics here. With this plug-in, your visit will no longer count in the statistics of all websites using Google Analytics.

If you would like more information about data processing by Google Analytics, please refer to its own website here.

No cookies?

If you want to enable, disable or delete cookies, you can find more information about this in the instructions and/or by using the Help function of your browser.

This is a translated text; the official language for policy guidelines and enforcement is Dutch